Glossary

Cost Per Point

Cost per point is the average cost a program incurs to fulfill one unit of its loyalty currency when a member redeems it. It is derived from redemption cost divided by points redeemed, and it anchors both the points liability estimate and reward pricing. Knowing cost per point lets operators price rewards and forecast the expense of outstanding balances.

Cost per point translates an abstract currency into money. A program calculates it by dividing the real cost of rewards delivered by the number of points those rewards consumed, often blended across the catalog because a point spent on a discounted partner gift card costs the operator less than the same point spent on a premium flight. The blended figure feeds liability valuation and reward pricing.

Consider a retailer whose points redeem mostly against its own inventory at wholesale cost. Its cost per point is lower than an airline whose members redeem premium cabins with high cash value. That difference shapes how each sets earn rates, how it prices rewards, and how large a liability each point represents on the balance sheet.

For an enterprise operator, cost per point is the unit economics of the whole program. It decides whether an earn promotion is affordable, how a redemption catalog should be priced, and what a million outstanding points actually costs. Getting it wrong distorts both marketing decisions and the financial statements.

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